Returns & Refunds policy
. Shipping Policy
1.1 Processing Time
Orders are processed within [1-3 business days] of receipt. Orders placed on weekends or holidays will be processed on the next business day.
1.2 Shipping Methods and Rates
We offer various shipping options, including standard, expedited, and express shipping. Shipping rates are calculated based on the destination, weight, and shipping method selected at checkout. You will see the shipping options and costs before completing your purchase.
1.3 Delivery Time
Estimated delivery times are provided at checkout and may vary based on the shipping method and destination. Please note that delivery times are estimates and may be affected by factors such as weather, shipping carrier delays, or other unforeseen circumstances.
1.4 Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
1.5 Shipping Restrictions
We currently ship to South Africa only. If you have any questions about shipping to a specific location, please contact us.
2. Returns Policy
2.1 Return Eligibility
To be eligible for a return, items must be:
In their original condition, unused, and unwashed.
In the original packaging with all tags attached.
Returned within [30 days] of receipt.
2.2 Non-Returnable Items
The following items are non-returnable:
Customized or personalized items.
Final sale or clearance items.
2.3 Return Process
To initiate a return, please follow these steps:
Contact our customer service team at sales@mylocalapparel.shop to request a Return Authorization (RA) number.
Pack the items securely in their original packaging, including the RA number and a copy of your receipt.
Ship the package to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to an error on our part.
2.4 Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5-10 business days] for the refund to appear in your account, depending on your bank or payment provider.
2.5 Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
2.6 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [Email Address] with photos of the damaged item and your order details. We will arrange for a replacement or refund at no additional cost to you.